SAP Basis Specialist
Permanant
Riyadh
Posted 9 months ago
- Proactive Monitoring of all the alerts from the Monitoring tools
- Scheduled maintenance activity (like shutdown / start-up of application etc.)
- Monitor batch jobs and restart activity if required
- Manage assigned incident tickets to resolution while maintaining high customer service quality.
- Complete service requests for application/site changes associated with the SAP application.
- Assist clients and support analysts on incident tickets.
- Communicate incident/problem descriptions, resolutions, and workarounds to technical system administrators,
engineers, and developers. - Become a subject matter expert for the SAP application.
- Work and deliver results under defined SLA’s and deadlines.
- SAP system security patch update, technical patch update, SAP upgrade
- Database patch update and version upgrade
- SAP system Security administration
- SAP user management and role management
- SAP change management using transport requests
- Various SAP system administration like ECC, SOLMAN,EP,FIORI etc
- SAP License administration including installation and auditing
- Basic OS and network administration like enabling disabling the ports checking the performance and resources etc.
- SAP Router management
- SAP system copy/system refresh and client copy
- SAP backup and restore
- SAP DR setup and maintenance.
Job Requirements : - Has strong process orientation for all Plant Maintenance processes
- Must have sound knowledge of SAP’s Various products like ECC, EP, SOLUTION MANAGER, FIORI etc.
- Excellent communication skills and experience working with diverse cultures
- Ability to work flexible and stretch hours
- Strong and timely decision-making skills
- Knowledge of Service Management standards (e.g., ITIL)
- Familiarity with the following activities
- Process and Change Support
- Information & Knowledge Management
- Excellent Data Analysis and orientation
- Knowledge on the tools and technology domain that has been handled
- Understanding of IT Operations Management
- Capable of handling internal and External escalations
- SAP Certified Hana technology consultant, SAP S4hana certified conversion specialist and Oracle OCP certified.
